Support BG 01
- Lynx -

Support

 

For more than thirty years, Lynx Software Technologies has been providing and supporting advanced software solutions for safety- and security-critical market segments. Lynx offers three primary support levels and custom engineering services to address every phase of our customer's product life cycles from initial system architecture to deployment. 

 

Premium

Time sensitive projects need a way to quickly address technical challenges. Lynx's dedicated support team will work directly with your team to identify and resolve these issues in a timely fashion.

 

Solution

Extending the Premium Support offering, Lynx's Solution Support provides a dedicated support engineer who will manage phone support, field engineering resources, and bi-weekly meetings.

 

Long term

Long Term support applies to customer projects that have a long life cycle that  extends beyond the standard Lynx software maintenance period.

Premium support details
  • Available for current product releases
  • Standard reference platforms support
  • Service pack updates
  • Release updates
  • Release upgrades

SLAs:

  • Initial response time within 4 hrs during normal working hours
  • First technical response within one business day
Solution support details
  • Attributes of Premium Support, PLUS:
  • Designated engineer bi-weekly project coordination calls
  • Field engineering support
  • Live phone support
  • Point patches
  • On-site consulting support and product training
  • Support for custom hardware

SLAs:

  • First technical response within 4 hrs during normal working hours
  • Defect resolution of critical bugs within 10 business days
Long-term support details
  • Designated engineer
  • Point patches
  • Service pack updates
  • Standard reference platforms support
  • On-site support and product training
  • Custom hardware support available

SLAs:

  • Initial response time within 4 hrs during normal working hours
  • First technical response within one business day
 

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