LYNX SUPPORT

Here to make your life easier.

ALLOW US TO ASSIST

For more than thirty years, Lynx Software Technologies has been providing and supporting advanced software solutions for safety- and security-critical market segments. Lynx offers three primary support levels and custom engineering services to address every phase of our customer's product life cycles from initial system architecture to deployment.

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PREMIUM

Time sensitive projects need a way to quickly address technical challenges. Lynx's dedicated support team will work directly with your team to identify and resolve these issues in a timely fashion.

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SOLUTION

Extending the Premium Support offering, Lynx's Solution Support provides a dedicated support engineer who will manage phone support, field engineering resources, and bi-weekly meetings.

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LONG-TERM

Long-term support applies to customer projects that have a long life cycle that extends beyond the standard Lynx software maintenance period.

PREMIUM SUPPORT

  • Available for current product releases
  • Standard reference platforms support
  • Service pack updates
  • Release updates
  • Release upgrades 

SOLUTION SUPPORT

  • Attributes of Premium Support
  • Designated engineer bi-weekly project coordination calls
  • Field engineering support
  • Live phone support
  • Point patches
  • On-site consulting support and product training
  • Support for custom hardware

 

LONG-TERM SUPPORT

  • Designated engineer
  • Point patches
  • Service pack updates
  • Standard reference platforms support
  • On-site support and product training
  • Custom hardware support available

SLAs

  • Initial response time within 4 hours during normal working hours
  • First technical response within one business day

SLAs

  • First technical response within 4 hours during normal working hours
  • Defect resolution of critical bugs within 10 business days

SLAs

  • Initial response time within 4 hours during normal working hours
  • First technical response within one business day

SUPPORT INQUIRIES