LYNX SUPPORT

Here to make your life easier.

ALLOW US TO ASSIST

For more than thirty years, Lynx Software Technologies has been providing and supporting advanced software solutions for safety- and security-critical market segments. Lynx offers three primary support levels and custom engineering services to address every phase of our customer's product life cycles from initial system architecture to deployment.

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PREMIUM SUPPORT

Time sensitive projects need a way to quickly address technical challenges. Lynx's dedicated support team will work directly with your team to identify and resolve these issues in a timely fashion.

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PREMIUMPLUS SUPPORT

Extending the Premium Support offering, Lynx’s PremiumPLUS provides a dedicated support engineer who will manage phone support, field engineering resources, and bi-weekly meetings, as 0well as delivering tighter service level agreements (SLAs).

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EXTENDED LONG-TERM SUPPORT 

Extended Long-term Support (eLTS) applies to customer projects that have a long life cycle that extends beyond the standard Lynx software maintenance period.

PREMIUM SUPPORT
  • Available for current product releases
  • Standard reference platforms support
  • Service pack updates
  • Release updates
  • Release upgrades (subscription only)
PREMIUMPLUS SUPPORT
  • Attributes of Premium Support
  • Designated engineer bi-weekly project coordination calls
  • Field engineering support
    Live phone support
  • Point patches
  • On-site consulting support and product training
  • Support for custom hardware

 

EXTENDED LONG-TERM SUPPORT
  • Designated engineer
  • Point patches
  • Service pack updates
  • Standard reference platforms support
  • On-site support and product training
  • Custom hardware support available

SLAs

  • Initial response time within 1 buasiness day
  • First technical response within two business days

SLAs

  • First technical response within 1 business day
  • Target resolution period (TRP) of critical bugs within 10 business days

SLAs

  • First technical response within 1 business day
  • TRP of critical bugs with 10 business days

SUPPORT INQUIRIES