LYNX SUPPORT
Here to make your life easier.
ALLOW US TO ASSIST
For more than thirty years, Lynx Software Technologies has been providing and supporting advanced software solutions for safety- and security-critical market segments. Lynx offers three primary support levels and custom engineering services to address every phase of our customer's product life cycles from initial system architecture to deployment.
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PREMIUM
Time sensitive projects need a way to quickly address technical challenges. Lynx's dedicated support team will work directly with your team to identify and resolve these issues in a timely fashion.

SOLUTION
Extending the Premium Support offering, Lynx's Solution Support provides a dedicated support engineer who will manage phone support, field engineering resources, and bi-weekly meetings.

LONG-TERM
Long-term support applies to customer projects that have a long life cycle that extends beyond the standard Lynx software maintenance period.
PREMIUM SUPPORT
- Available for current product releases
- Standard reference platforms support
- Service pack updates
- Release updates
- Release upgrades
SOLUTION SUPPORT
- Attributes of Premium Support
- Designated engineer bi-weekly project coordination calls
- Field engineering support
- Live phone support
- Point patches
- On-site consulting support and product training
- Support for custom hardware
LONG-TERM SUPPORT
- Designated engineer
- Point patches
- Service pack updates
- Standard reference platforms support
- On-site support and product training
- Custom hardware support available
SLAs
- Initial response time within 4 hours during normal working hours
- First technical response within one business day
SLAs
- First technical response within 4 hours during normal working hours
- Defect resolution of critical bugs within 10 business days
SLAs
- Initial response time within 4 hours during normal working hours
- First technical response within one business day