-Open Position-

Support Manager

 

SUMMARY

The Support Manager is responsible for managing and improving quality, customer satisfaction, cost containment and productivity of Technical Support and Continuation Engineering teams.

Responsibilities

Duties include ensuring quick and accurate handling of all TS (Technical Support) calls and CE (Continuation Engineering) tasks, ISO 9001 conformance and TS/CE activities, customer meetings, participate in troubleshooting technical issues which involves investigating sources, isolation of bugs, writing test procedures, recommending workarounds, and implementing enhancements, delivering fixes/patches & service packs to the customers.

 

Requirements

A successful applicant must have:

  • BS/MS in Computer Science/EE plus a minimum of 8 years of experience required
  • Proficiency in Unix/Linux internals, C programming, device drivers
  • Strong Knowledge of Intel/ARM/PowerPC Architectures is essential
  • Experience with RTOS, Debug tools & Virtualization is a must
  • Good debugging skills required
  • Knowledge of Agile software development lifecycles
  • Good oral and written communication skills is a must
  • Strong people management skills
  • Ability to manage projects well
  • Strict adherence to processes as well as attention to detail is essential

 

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